Privacy Policy

Cognira ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password
• Payment Information: Billing details (processed securely through third-party payment processors)
• Profile Information: Optional information you choose to provide
• Communications: Messages, feedback, and support requests
• Application Data: Information submitted through cohort applications, certification requests, or enterprise inquiries

Automatically Collected Information

When you use Cognira, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, training program completion, certification progress
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience
• Analytics Data: Aggregate data about how users interact with our platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you course updates, newsletters, and marketing communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Personalize your learning experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe, PayPal)
• Email delivery (for newsletters and course communications)
• Analytics services (to understand platform usage)
• Cloud hosting and storage
• Customer support tools

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

If Cognira is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in
• Understand how you use our platform
• Improve our services and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information by employees

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. Email Communications

We may send you:

• Transactional Emails: Order confirmations, receipts, account notifications (cannot opt out)
• Marketing Emails: Newsletter ("Intelligence Stream"), course updates, promotional offers (can opt out)

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or by contacting us.

9. Children's Privacy

Cognira is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Cognira, you consent to the transfer of your information to these countries.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Support: [email protected]